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Hotels.com Reviews

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For the majority of us, travel planning might be a huge task that is also very time taking. The common question that most often pops up in our minds is should we book our holiday in advance or leave it till the last moment? If you are seeking the perfect vacation then you have to put effort and time into researching the best options for you, from air tickets to hotels and best resorts. 

Booking your hotel, rooms, apartments, or resorts early before the peak season will enable you to settle for the best-discounted deals on hotels. This is because the majority of the hotels love to provide incentives to the people who make their booking in advance. Several motels also decide to provide something out of the deal you choose.

Besides this, planning and booking your vacation in advance not only gives of peace of mind but also makes you more confident about your journey. So start planning your next holiday with the best and discounted flight, accommodation, hotel, vacation rental, destination activities, and many more. Booking your hotel in advance has several advantages that are given below:

  • Allows you to grab the best deals
  • Better availability
  • You will start saving for a vacation
  • Cheaper flights tickets
  • Flexibility
  • Saves time & effort
  • Increase excitement
  • You will enjoy the hotel and other discounts

Introduction About the Company

Hotels.com is a renowned leading provider of hotels, motels, and many more all across the world. They offer the best booking services to their customers via their own network of localized sites. The company is owned by Robert Diener & David Litman. 

Hotels.com was founded in 1991 and is headquartered in Dallas, Texas located in the United States. You can easily book your accommodation or rooms by using their website and also by  phone call. The company owns eighty-five (85) sites in a total of thirty-four (34) languages. Their websites list more than 325,000 hotels roughly in 19000 locations. The company’s inventory has B & Bs, hotels, several condos, and many other kinds of commercial lodging.

The company offers travelers one of the broadest selections of hotels and accommodations on the web, including both major chain hotels and independent hotels as well as self-catering services in hundreds and thousands of properties all across the world.

The company is basically a one-stop shopping source for amenities, hotel pricing, and availability. Hotels.com connects thousands and millions of travelers from all over the world to memorable experiences by offering them incredible places to stay that include holiday homes, apartments, hotels, hostels, resorts, company retreats, and many more.

Hotels.com’s customer care team is also very supportive and they treat their customers with so much respect and patience. They are always available and are willing to guide you about their services and products. Their main aim is to satisfy their consumers by providing high-quality services and by fulfilling all their needs.

Customer satisfaction is Hotels.com’s first and foremost priority. They want their customers to feel confident during and after using their platform and services.


The company provides many amazing services to its customers and some of them are given below:

Offers & Discounts

The company offers many deals and discounts occasionally. So you can get a chance to live in your favorite 5-star hotel, Bed & Breakfast, resorts, apartments, homes, hostels, and others at a reasonable cost.

Refund Policy

In case you are not completely satisfied with your reservation then you can cancel your booking and claim your refund. Because of COVID-19, the majority of the refund for hotels takes a few weeks. Moreover, some refunds can also take a longer time, it all depends on the airline. 

The company will credit your refund in your bank account using the original payment method used at booking your travel. It might take two billing cycles to show your credited refund amount in your bank account. So, without any hesitation book your vacation with hotels.com.


Hotels.com’s customer support team willingly listens to all of your complaints and they immediately try to solve them. In case you are not satisfied with your service or you have any other issue then you can contact them at (www.custome[email protected]) and they will get back to you with a solution.

Cancellation Details

The company has an amazing cancellation policy. In case you are not completely satisfied with your reservation then you can easily cancel it by just visiting their site. You can cancel your order at the best minimum rate. 


The company wants its customers to feel secure and confident about using its platform and all provided services and tools. The company is committed to taking appropriate steps to save and protect the information which they collect.

Contact information

You can reach the company in so many ways. The simplest and easiest way is to visit their official website that is (www.hotels.com) and then you can use their services which suit you best. You can use their search flights, car rentals, restaurant service, and many more according to your need. You can also follow the company on their social media pages for their latest collections and promotions. The social media pages include:

  • Facebook: Hotels.com
  • Instagram: Hotels.com
  • Youtube: Hotels.com
  • Pinterest: Hotels.com
  • Twitter: Hotels.com

What Hotels.com Offers to its Customers?

The company offers unlimited products & services to its clients and some of them are mentioned below:

  • Holiday homes
  • Apartments
  • Hotels
  • Resorts
  • Hostels
  • Country retreats

 Top destinations of Hotels.com are given below:

  • Hotels in Las Vegas
  • Hotels in New York
  • Hotels in Chicago
  • Hotels in Orlando
  • Hotels in New Orleans
  • Hotels in Myrtle Beach
  • Hotels in San Diego
  • Hotels in Nashville
  • Hotels in San Francisco
  • Hotels in Los Angeles
  • Hotels in Miami
  • Hotels in Paris
  • Hotels in Denver
  • Hotels in Washington
  • Hotels in Austin
  • Hotels in Atlanta
  • Hotels in San Antonio
  • Hotels in Boston
  • Hotels in Atlantic City
  • Hotels in Key West
  • Hotels in London
  • Hotels in Virginia Beach
  • Hotels in Seattle
  • Hotels in Ocean City


Contact Information

The company is always happy to help its customers and they welcome all the suggestions and comments, so If you have any suggestions, comments, or queries regarding your services or anything else you can easily contact the company. The contact information of the company is given below:

  • Official Site Email Address: www.hotels.com
  • Customer Support Email Address: [email protected]
  • Contact Number: 800-246-8357


Hotels.com Headquarter Address

The headquarter address of hotels.com is given below:

5400 LBJ Freeway, 

Suite 500, 


Texas 75240, USA


Live Chat 

Hotels.com also provides the live chat option to its clients. You can use their Live chat service through their Help Center. They will properly guide you about their booking, services, your booking information, and any of your queries.

  • Live Chat Timings: Office Hours


For Hotels.com Offers

You can also sign up for their latest offer by just entering your email address and password or you can also use your Google or Facebook account for Signing In.


Hotels.com is basically a one-stop shopping source for amenities, different hotels, hotel pricing, and availability. Hotels.com connects thousands and millions of travelers from all across the world to memorable experiences by offering them fantastic places to stay that include holiday homes, apartments, hotels, hostels, resorts, company retreats, and many more.

By using hotels.com you can compare, search, and book a wide range of hotels from all over the world, and then you can be sure that you got the best deal too.

The company’s main aim is to provide high-quality customer service to its customers. They want to satisfy their customers by fulfilling all their requirements and expectations. The company also offers deals & discounts to its clients, occasionally. You can book your holiday using Hotels.com without any hesitation. In case you are not fully satisfied then you can cancel your reservation and get a refund.

Before buying anything online, it is important to read all the reviews of people. By reading online reviews, you get to know about the quality, services, and many things regarding the company and the products. So after buying a product or service from Hotels.com you also write a review about it, so people can learn from your experience. 


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