About Frankenmuth Insurance
Frankenmuth Insurance is an American company currently running across 15 states. Operating in the US for over 150 years, the company boasts a committed approach to insurance, and seeks to be the insurer of choice for all Americans.
Frankenmuth Insurance works with chosen independent insurance agents to cover citizens in their local area. The company believes face-to-face interaction with a verified, human insurance agent, rather than an online AI, is crucial to ensure their clients’ needs are met.
Recent awards won by Frankenmuth Insurance include the Peoplesoft Feature Innovator Award (2020), Award of Excellence and 2x Best of Show- Insurance Marketing & Communications Association (2018), and the Gold Addy Award- American Advertising Federation (2019).
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Frankenmuth Insurance is lead by a team of nine executives and company heads. We have provided links to eligible professional portfolios. The Company Head/ Leader Team at Frankenmuth Insurance is as follows:
CEO & Chairman of Board:
John S. Benson
COO & President:
Frederick A. Edmond Jr.
Andrew H. Knudsen
Philip J. McCain
Timothy S. Donnellon, Timothy E. LeClair, Zachary J. Martin, Mark L. Pinkerton
VP & Treasurer:
John D. Rosilier
Frankenmuth Insurance is involved in multiple Community Outreach schemes through Charity work, Scholarship Support, and Educational Support.
The Frankenmuth Insurance Foundation provides support to these categories in the form of financial grants. Applications for grants from the Foundation can be made through the Frankenmuth Insurance website.
Products and Services
Frankenmuth Insurance provides Business, Personal and Life policies for their clients. Available policies include:
Business Insurance Policies
- Business Owners Policy
- Commercial Auto
- Commercial Package Policy
- Commercial Umbrella
- Crime Insurance
- Cyber Insurance
- Employment Practices Liability
- Professional Liability
- Inland Marine
- Safety Services
- Workers Compensation
The company also provides an online Life Insurance Calculator, has various Insurance related forms available to be printed for customer’s convenience, an has an online Blog filled with useful Insurance related information.
Payments and Deliveries
Frankenmuth Insurance uses various avenues of secure payment. These include online, mobile, landline, email, fax, and post. Payment can be made via Electronic Funds Transfer, credit card, cheque, or money order.
The company provides regular delivery or eco-delivery for insurance related paperwork, information packs and receipts. Eco-delivery allows clients to receive their related documents online with password-protected access. Existing customers can easily switch to Eco-delivery via the Frankenmuth Insurance website.
Promises, Benefits, and Guarantees
Frankenmuth Insurance does not provide information about Policy Promises and Guarantees online. Potential Clients are encouraged to contact their local agent for a detailed discussion of all areas of company policy, including Promises and Guarantees related to specific policies.
Benefits for Customers:
All Frankenmuth Insurance policies come with free Travel Assistance for existing customers, to be used if important or confidential documents are misplaced during travel. Frankenmuth Insurance will also provide existing customers with a free Fraud Specialist in the event of identity fraud/theft.
Benefits for Partners:
Independent agents and agencies are encouraged to work with Frankenmuth Insurance as official partners under the company name for their local area. Benefits for company partners include competitive commission rates, financial security, marketing, and communications assistance opportunities, and recognition programs for proven performance.
Grievances and Frequently Asked Questions (FAQ)
Frankenmuth Insurance provides FAQs on their website, split into Claims and General FAQs. Frankenmuth Insurance must be contacted directly to file a complaint. This can be done via phone, mail, or the ‘Contact Us’ page on their website. Grievances can also be reported to clients’ local insurance agents operating under the Frankenmuth Insurance banner.
Contacting Frankenmuth Insurance
Frankenmuth Insurance can be contacted via:
- Phone (989.652.6121 General) (800.234.1133 Claims)
- Mail (Frankenmuth Insurance, 1 Mutual Avenue, Frankenmuth, MI 48787-0001)
- Email (‘Contact Us’ page on their website)
The company also encourages clients to contact their local agent directly for general inquiries, updates, grievances, and claim reports.
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